SHIPPING & RETURNS
Spend more that £35.00 and well ship you order free - use the code freeship at the checkout.
UK STANDARD SHIPPING
We offer delivery in the UK and dispatch all orders via Royal Mail 2nd Class Delivery taking around 3 to 5 working days.
The shipping cost for 1 item is just £1.99 ( order and 1st item ) and for every extra item the cost is only £0.50 extra. There's free shipping if you spend over £35.00 ( UK Mainland only ) use the code freeship at the checkout.
Royal mail delivery will take around 7-10 days.
The charge for European orders is £7.50 per order plus £1.50 per additional item.
Rest Of World
Royal mail can take up to 21 days for the rest of the world, sometimes longer dependent upon destination.
The charge is £10.00 per order and £2.50 per additional item.
RETURNS AND CANCELLATIONS
We know how easy it is to get carried away online, so that’s why there’s a standard seven day cooling off period. What does this mean? Quite simply, you have the right to cancel an order within seven working days of purchase or within seven working days of receipt of the goods (whichever is the longer).
If you decide to cancel your order within seven working days, you’ll need to contact us in writing, either by letter or by email.
Please note, whilst the order is in your possession, you need to make sure that it remains in perfect condition. That includes the safe return of it to us taking care to package all items appropriately. They need to be returned within 14 days of your cancellation with their original packaging, with all tags (if applicable) and the invoice to us.
We cannot offer a refund or exchange for orders returned over 30 days after purchase, for whatever reason.
The best advice we have is to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. You’ll need to pay the cost for returning the goods. Please retain proof of postage. That includes orders that have been cancelled after we’ve sent them, but before they’ve arrived with you.
Once we have received your returns we will process a refund to the credit or debit card (or PayPal) that you used for the purchase. These normally happen quickly, but please allow 30 days after we receive your return or 7 day cancellation notice.
From time to time we get people calling us saying that they haven’t received their goods. By far the most common reason for this is that there has been no one in to accept them or the postie cannot find you. Our advice if this happens is to call your local post office. We find that most times, your order will be languishing there waiting for you to collect it or rearrange delivery.
If you haven’t contacted them and they are storing your goods they will return them to us after 30 days. They then charge us for trying to deliver to you and for returning them to us! So, all undeliverable or refused orders will be treated as a return in the same way as for returned items above.
If you decide to return an item to us because it is not suitable, returns postage will not be refunded.
If however, you’re sending it back because it’s faulty or you’ve been sent the wrong thing, you do need to contact us first.
VERY occasionally someone receives damaged items. If this happens you’ll need to notify us in writing (email or letter) within 7 days of receipt and we’ll send you a replacement once we’ve received the damaged goods back.
We want you to be completely satisfied with your purchases. If you have any problems with your products or our service, please let us know so that we can rectify the situation. Our customer services team has a reputation for being awesome.
Items are described and photographed as accurately as possible, but please note that colours and designs may vary slightly.
Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.
Should your item be returned to us as undelivered and you wish to receive it again or should your item not be suitable and you would like us to send you an alternative (after you have sent the original items back), we are happy to re-send or replace the items on your order but there is an additional P & P cost. For mainland UK returns shipping click here to purchase, for anywhere else, please contact us to arrange.
When we receive an item back from you, if undelivered or not suitable, we will contact you via email to quote the additional P & P cost.
We aim to answer all emails within 1 working day, but it may take a short while longer on occasion! If you require an urgent response, please state so in the subject field of your email & we will do our very best to get back to you as soon as possible.
Although we do make every effort to cater for special delivery information (i.e. 'please leave in the shed behind the back gate if not home') we cannot guarantee this, nor guarantee our delivery agent will fulfil these instructions. We take no responsibility for the item should it's whereabouts alter to those stated in the special instructions by you as our customer.
If you have been waiting longer than expected for receipt of your parcel, it is usually because there has been some delay in the hands of our postal services / couriers. Through no fault of theirs, this tends to be because of any incidents within certain areas or territories for whatever reason.
We accept most major credit and debit cards and PayPal. At the checkout click to pay by paypal and you’ll be offered the option of paying by paypal or by credit or debit card if you don’t have a paypal account.